Blog

Practice Makes Progress; 12 BIG Things That Go Wrong

TIME TO PRACTICE – TWEVLE BIG THINGS THAT GO WRONG WITH THE FRONT DESK PHONE TEAM! Here are Twelve Big Things for your front desk employees to keep in mind with each call they make: Calls are too long. Time yourself to measure how long you’re talking on each call. Focus on shortening each new […]

CUSTOMER ALWAYS HAS QUESTIONS ON THEIR MIND

MAKE YOUR CUSTOMER FEEL GOOD ABOUT THEIR DECISION TO CHOOSE YOU! Customers, clients and patients always have questions on their minds when they call. We have to answer the questions in a way that tells the caller “You have chosen the right place. You can feel good about your decision. We have handled people in […]

MEASURE YOUR RESULTS!

I will be sharing some of the important lessons my clients tell me they have learned. I call them “What I Learned” or WIL. You never know when a WIL will pop up … so be sure to check those Monday morning emails from me! If you’ve heard me say it once, you’ve heard me say it a […]

>